Privacy Policy
Effective Date: July 29th, 2026
Waist'd Wellness ("Waist'd Wellness," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or request our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you complete a contact form, request an appointment, subscribe to communications, or otherwise interact with us, we may collect: First and last name, Email address, Phone number, Mailing address (if provided), Date of birth (if provided), Preferred appointment information, Services you are interested in, and Information you voluntarily provide in messages or forms.
Health-Related Information
If you submit information about your health, symptoms, medications, medical history, or wellness goals through our forms or during the scheduling process, we will use that information only for purposes related to evaluating your request, coordinating care, or providing services, as permitted by applicable law. Please do not send sensitive medical information through unsecured email or website forms unless specifically instructed to do so.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including: IP address, Browser type, Device type, Operating system, Date and time of your visit, Pages viewed, Time spent on the website, Referring website, and General location information derived from your IP address. This information helps us improve our website and user experience.
2. How We Use Your Information
We may use your information to: Respond to your inquiries; Schedule and manage appointments; Communicate about our services; Verify your identity when appropriate; Improve our website and services; Send appointment reminders; Send newsletters or promotional communications if you choose to receive them; Process payments when applicable; Comply with legal and regulatory obligations; and Protect the security of our website and business.
3. Email & Text Communications
If you provide your email address or phone number, we may contact you regarding: Appointment confirmations, reminders, scheduling changes, follow-up communications, service announcements, educational information, and marketing communications (where permitted). You may opt out of marketing emails at any time by using the unsubscribe link. Standard messaging and data rates may apply to SMS messages.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to remember user preferences, improve website performance, analyze website traffic, measure marketing effectiveness, and enhance your browsing experience. You can adjust your browser settings to refuse cookies; however, some website features may not function properly.
5. Analytics
We may use website analytics tools to better understand how visitors use our website. These tools may collect information such as: Pages visited, Session duration, Device information, Browser information, General geographic location, and Traffic sources. This information is used in aggregate to improve our website and services.
6. Sharing Your Information
We do not sell your personal information. We may share your information only when necessary to: Provide requested services; Schedule appointments; Process payments; Work with trusted service providers who assist in operating our business; Comply with applicable laws; or Protect the rights, safety, and security of Waist'd Wellness, our clients, or others.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Your Choices
You may request access to the personal information we maintain about you, request correction of inaccurate information, update your contact information, or opt out of marketing communications. Certain requests may be subject to legal or regulatory requirements.
9. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children through our website. If we learn that personal information has been submitted by a child in violation of law, we will take reasonable steps to delete it.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing personal information.
11. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Patient records may be retained as required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will revise the "Effective Date" at the top of this page. Your continued use of the website after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
Waist'd Wellness
Phone: 317.491.7095
Email: Info@keyes2lifehc.com
Business Hours:
Tuesday 9am-5pm
Thursday 11am-7pm
Friday 9am-5pm
Important Notice Regarding Health Information
If Waist'd Wellness is subject to HIPAA, PHI usage is governed by our separate Notice of Privacy Practices. This Website Privacy Policy applies to info collected through the website. Patients will receive our Notice of Privacy Practices separately.
Additional Privacy Policy Sections
Patient Portal
Waist'd Wellness may provide eligible patients with access to a secure online patient portal.
Through the patient portal, you may be able to:
- Request or manage appointments
- Complete intake forms
- Review treatment plans
- Exchange secure messages with our office
- Access documents, forms, and educational materials
- View invoices and account information
- Upload requested documents
You are responsible for maintaining the confidentiality of your patient portal username and password. Please notify us immediately if you believe your patient portal account has been accessed without your authorization. While we use reasonable safeguards to help protect portal information, no electronic system can be guaranteed to be completely secure.
Telehealth Services
Waist'd Wellness may offer certain services through secure telehealth technology when appropriate and permitted by applicable law.
If you choose to participate in a telehealth appointment:
- You consent to communicating electronically with your healthcare provider.
- You understand that technical interruptions may occasionally occur.
- You acknowledge that telehealth services may not be appropriate for every medical concern.
- Certain services may require an in-person examination before treatment can be provided.
Telehealth appointments are conducted using secure platforms selected by Waist'd Wellness. Information shared during telehealth visits is protected in accordance with applicable privacy laws and our internal privacy practices.
Online Payments
For your convenience, Waist'd Wellness may accept online payments for consultations, memberships, products, or other services. Payments are processed through secure third-party payment processors. Waist'd Wellness does not store your complete credit card or debit card information on our servers.
Payment processors may collect information necessary to process your transaction, including:
- Billing name
- Billing address
- Payment method
- Transaction amount
- Payment confirmation
Your payment information is subject to the privacy policies and security practices of the payment processor you choose to use.
Email Communications
If you provide your email address, Waist'd Wellness may send communications related to:
- Appointment confirmations
- Appointment reminders
- Follow-up instructions
- Wellness education
- Practice announcements
- Service updates
- Promotions and special offers (where permitted)
You may unsubscribe from promotional emails at any time by selecting the "Unsubscribe" link included in marketing emails or by contacting our office. Even if you opt out of marketing emails, we may continue sending communications related to your appointments, treatment, billing, or other administrative matters.
SMS Text Messaging
If you provide your mobile phone number and consent to receive text messages, Waist'd Wellness may send SMS messages regarding:
- Appointment reminders
- Appointment confirmations
- Appointment changes
- Follow-up care
- Billing notifications
- Practice announcements
- Promotional offers (only where permitted and with your consent)
Message frequency varies based on your relationship with our practice. Standard message and data rates may apply according to your mobile carrier. You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact our office directly. Opting out of promotional text messages will not prevent us from contacting you regarding important healthcare, appointment, billing, or account-related matters when permitted by law.
Electronic Communications
By providing your contact information, you consent to receive communications electronically, including emails, text messages, and patient portal notifications related to your care, appointments, account, and requested services. While we use secure systems whenever reasonably possible, electronic communication carries inherent security risks. You acknowledge these risks when choosing to communicate electronically with Waist'd Wellness.
Third-Party Service Providers
Waist'd Wellness works with carefully selected third-party service providers to operate our business efficiently. Depending on the services you use, these providers may assist with:
- Appointment scheduling
- Patient portal services
- Telehealth technology
- Payment processing
- Electronic health records
- Laboratory services
- Email communications
- SMS messaging
- Website hosting
- Data storage
- Website analytics
- Customer relationship management
- Marketing communications
These providers are permitted to access only the information reasonably necessary to perform services on our behalf and are expected to maintain appropriate safeguards to protect your information.
Cookies & Advertising Technologies
Our website may use cookies, pixels, and similar technologies to remember user preferences, improve website performance, measure advertising effectiveness, analyze website traffic, understand visitor behavior, and deliver relevant advertising. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
Marketing Preferences
You have control over the marketing communications you receive from Waist'd Wellness. You may choose to:
- Subscribe to newsletters
- Receive educational wellness updates
- Receive promotional offers
- Receive event announcements
- Receive new service notifications
You may change your communication preferences or unsubscribe at any time by contacting us or using the unsubscribe options provided in our communications.
Data Retention
We retain personal information only as long as reasonably necessary to: provide requested services, maintain patient records as required by applicable law, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and improve our business operations. When information is no longer required, it is securely deleted or destroyed in accordance with our record retention policies.
HIPAA Notice
If Waist'd Wellness is a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA), protected health information (PHI) is governed by our separate Notice of Privacy Practices. This Website Privacy Policy applies primarily to information collected through our website and related online services. Patients will receive access to our HIPAA Notice of Privacy Practices as required by applicable law.
Your Privacy Matters
Waist'd Wellness is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. We continuously review our privacy and security practices to help safeguard the information entrusted to us and to comply with applicable laws and regulations.